Sales Training

Handling Difficult Interactions with Customers

It is inevitable that salespeople will need to manage difficult interactions as part of their job, and it’s never easy. But if sales representatives know what to say and, more importantly, how to say it, they can turn a potentially negative interaction into a productive one. In fact, sales representatives can even end up with a better relationship with their customers. Customized simulations and role plays will be used for practice throughout the session.

During this workshop, participants will learn to: